Terms of Purchase

These Terms of Purchase apply to purchases made through farneli.com. By submitting an order, you agree to these Terms together with our applicable Terms of Service, Shipping Policy, Return & Refund Policy, and Privacy Policy.

1. Placing an Order

Customers are responsible for providing accurate billing, shipping, contact, and payment information when placing an order.

Please review your selected products, quantities, product options, delivery information, and order total before submitting payment.

2. Order Acceptance

Submission of an order does not automatically constitute final acceptance.

An order may be refused or canceled where reasonably necessary, including where:

• A product is unavailable.
• Payment cannot be successfully authorized.
• An obvious pricing or inventory error has occurred.
• A transaction is reasonably suspected of fraud or misuse.
• The order cannot reasonably be fulfilled to the submitted destination.

If we cancel an order after payment has already been collected, the applicable amount will be returned to the original payment method.

3. Product Prices

The applicable purchase price is the price displayed and confirmed during checkout, subject to correction of obvious errors where permitted by applicable law.

Applicable taxes, shipping charges, or other charges will be displayed during checkout where relevant.

4. Payment

Available payment methods are displayed during checkout.

Transactions may be processed through independent payment providers that apply their own authentication, fraud-prevention, and security controls.

5. Order Processing

Orders are typically processed within 1–2 business days after successful payment confirmation.

Processing time is separate from shipping transit time.

6. Shipping and Delivery

Estimated delivery is generally 10–20 business days after dispatch.

Any applicable shipping charges will be displayed during checkout before payment is completed.

Orders may be fulfilled from our own or partner facilities depending on inventory availability, product location, and delivery destination.

7. Tracking

Tracking information will normally be provided after shipment where tracking is available.

Carrier systems may require additional time after dispatch before the first tracking update appears.

8. Order Cancellations

Cancellation requests should be submitted as soon as possible.

Cancellation may be possible before shipment but cannot be guaranteed once fulfillment has begun.

Once an order has been dispatched, it cannot be canceled and the applicable return process must be followed after delivery.

9. Returns

Eligible products may be returned within 30 calendar days after delivery.

Customers must obtain return authorization before shipping merchandise back and follow the return instructions provided.

For preference-based returns, customers are generally responsible for return shipping costs.

10. Damaged, Defective or Incorrect Products

If a product arrives damaged, defective, incomplete, incorrect, or materially different from its description, please contact Customer Support promptly.

Relevant photographs or video may be requested where reasonably necessary to review the issue.

Where an eligible issue is attributable to us, an appropriate replacement, refund, or return solution will be provided without requiring the customer to bear the cost caused by our error.

11. Refunds

Approved refunds are issued to the original payment method within 5–10 business days after an approved returned product has been received and inspected.

Banks, card issuers, and other payment providers may require additional time before the refunded amount appears in the customer's account.

12. Product Information

We make reasonable efforts to display product descriptions, dimensions, materials, finishes, features, and photographs accurately.

Minor differences in color, texture, grain pattern, dimensions, or finish may occur because of manufacturing variation, material characteristics, photography, lighting, or display settings.

13. Assembly and Product Use

Where assembly is required, customers should follow the instructions supplied with the product and use the product only for its intended purpose.

Damage caused by misuse, incorrect assembly, neglect, or unauthorized modification may affect eligibility for a preference-based return or other remedy where permitted by law.

14. Product Availability

Products are subject to availability. Product specifications, packaging, design details, or availability may be updated or discontinued where reasonably necessary.

15. Delivery Problems

If a shipment is substantially delayed, appears lost, arrives damaged, or is marked delivered but cannot be located, please contact Customer Support.

Customer requests will not automatically be denied solely because a carrier marks a shipment as delivered.

16. Customer Responsibilities

Customers are responsible for:

• Providing accurate contact, billing, and shipping information.
• Using an authorized payment method.
• Reviewing product information before purchasing.
• Reviewing the order total before submitting payment.
• Following applicable assembly and care instructions.
• Following the applicable return procedure when requesting a return.

17. Consumer Rights

These Terms do not exclude, restrict, or waive consumer rights, warranties, remedies, or protections that cannot lawfully be excluded or limited under applicable law.

18. Relationship to Other Policies

These Terms of Purchase should be read together with our Terms of Service, Shipping Policy, Return & Refund Policy, Privacy Policy, and other applicable policies published on farneli.com.

19. Changes to These Terms

We may update these Terms when reasonably necessary to reflect changes in purchasing processes, services, policies, or applicable requirements.

20. Contact

Questions regarding a purchase may be sent to service@farneli.com. Please include your order number when contacting us about an existing purchase.

Last updated: September 27, 2026