Contact Us
Contact Us
Business Information
Brand Name: Farneli
Legal Company Name: Guangzhou Shangliang Network Technology Co., Ltd.
Business Owner: Hao Bi
Business Address: Room 236-41, 2nd Floor, No. 846 Sanyuanli Avenue, Baiyun District, Guangzhou, Guangdong, China
Website: https://farneli.com
Customer Support Email: service@farneli.com
Telephone: +86 157 9491 0572
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)
Farneli is owned and operated by Guangzhou Shangliang Network Technology Co., Ltd.
How Can We Help?
Our customer support team can assist with product information, existing orders, shipping, tracking, returns, refunds, damaged or incorrect products, and other store-related questions.
Please include your order number and the email address used during checkout so that we can locate your purchase efficiently.
If an item arrives damaged, defective, incomplete, or incorrect, please include your order number, a brief description of the issue, and clear photographs or video where relevant.
Customer Service Hours
Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET).
Messages received outside regular support hours will be reviewed during the next available service period.
Returns
Please contact Customer Support before returning merchandise.
Do not send merchandise to our business registration address unless our support team specifically instructs you to do so. Once your return request is approved, we will provide the appropriate return facility address and return instructions.
Last updated: September 27, 2026