FAQ
Frequently Asked Questions
Orders & Shipping
How long does order processing take?
Orders are typically processed within 1–2 business days after successful payment confirmation.
How long does delivery take?
Estimated delivery is generally 10–20 business days after dispatch.
How are shipping charges determined?
Any applicable shipping charges are displayed during checkout before payment is completed.
Will I receive tracking information?
Tracking information will normally be provided after dispatch where tracking is available for your shipment.
Why hasn't my tracking updated?
Carrier systems may require additional time after dispatch before the first tracking update appears. Please contact Customer Support if tracking remains unchanged for an extended period.
Can products from one order arrive separately?
Yes. Depending on inventory and fulfillment location, products within the same order may occasionally be shipped separately.
Returns & Refunds
What is the return period?
Eligible products may be returned within 30 calendar days after delivery.
How do I request a return?
Contact Customer Support before returning merchandise and provide your order number, the product involved, the reason for your return, and photographs or video where relevant.
Where should I send my return?
Please do not return merchandise without authorization. The appropriate return facility address and instructions will be provided after your request has been approved.
Who pays return shipping?
Customers generally pay return shipping for preference-based returns. If an eligible product issue is attributable to us, an appropriate solution will be provided without passing the cost caused by our error to the customer.
When will I receive my refund?
Approved refunds are issued to the original payment method within 5–10 business days after an approved returned product has been received and inspected.
Order Changes & Cancellations
Can I cancel my order?
Cancellation may be possible before shipment but cannot be guaranteed once fulfillment has begun. Once an order has been dispatched, the applicable return process must be followed after delivery.
Can I change my shipping address?
Please contact Customer Support as soon as possible after discovering an error. Address changes cannot be guaranteed after fulfillment has begun or the shipment has been dispatched.
Products & Furniture
Where can I find product dimensions?
Applicable dimensions, materials, features, and other specifications are provided on individual product pages.
Can colors and natural finishes vary?
Minor variation may occur because of lighting, photography, screen settings, manufacturing tolerances, or natural characteristics of certain materials.
What if my product requires assembly?
Where assembly is required, please follow the instructions supplied with the product and ensure all components are used as directed.
Payments
Which payment methods are accepted?
Currently available payment methods are displayed during checkout.
Is checkout secure?
Payments are handled through supported ecommerce payment systems using applicable security controls.
Last updated: September 27, 2026