Return & Refund Policy

1. Return Window

Eligible products may be returned within 30 calendar days after delivery.

Return requests submitted after the applicable return period may not be eligible unless otherwise required by applicable law.

2. Return Eligibility

For a standard preference-based return, products should generally be:

• In substantially the same condition in which they were received.
• Returned with applicable components, accessories, hardware, manuals, and packaging.
• Free from damage caused by misuse, neglect, improper assembly, or unauthorized modification.
• Packaged appropriately to help prevent damage during return transportation.

3. How to Request a Return

Please contact Customer Support before returning merchandise.

Please provide:

• Your order number.
• The product you wish to return.
• The reason for your return.
• Relevant photographs or video where appropriate.

Please wait for return authorization and return instructions before shipping the product.

4. Return Address

Please do not send merchandise to the business registration address shown elsewhere on our website unless Customer Support specifically instructs you to do so.

Once a return request has been approved, the appropriate return facility address and return instructions will be provided.

5. Return Shipping Costs

Preference-based returns: Customers are generally responsible for return shipping costs when returning an eligible item because of a change of mind, incorrect selection, or another preference-based reason.

Damaged, defective, incorrect, incomplete, or materially misdescribed products: If the issue is attributable to us, we will provide an appropriate replacement, refund, or return solution without requiring the customer to bear the cost caused by our error.

6. Damaged or Defective Products

If a product arrives damaged, defective, incomplete, incorrect, or materially different from its description, please contact Customer Support promptly.

Photographs or video may be requested where reasonably necessary to verify the issue and determine an appropriate resolution.

7. Refunds

Once an approved returned product has been received and inspected, we will review the return and notify you of the outcome.

Approved refunds are issued to the original payment method within 5–10 business days after the approved returned item is received and inspected.

Banks, card issuers, and other payment providers may require additional time before the refunded amount appears in your account.

8. Exchanges and Replacements

Where appropriate and subject to availability, a replacement or exchange may be offered for eligible products.

9. Order Cancellations

Cancellation requests should be submitted as soon as possible.

We may be able to cancel an order before shipment, but cancellation cannot be guaranteed after fulfillment has begun.

Once an order has been dispatched, it cannot be canceled and the applicable return process must be followed after delivery.

10. Unauthorized Returns

Products returned without prior authorization may experience processing delays or may not qualify for a refund. Please contact Customer Support before sending any merchandise back.

Last updated: September 27, 2026